Tier 2 Onsite Support Technician needed at iOCO

What you’ll do:

• Resolve Incidents by means of task completion and resolution within defined SLA
• Fulfilment Service Requests by means of task completion within SLA  
• Identifying recurring issues and feed into Problem Management  
• End to End communication with business users on any outstanding issues  
• Complete daily, weekly and monthly task list and email to Service Delivery Manager on time.  
• Document troubleshooting on incidents before escalating.  
• Ensure that Techsource email and communications policies are adhered to.  
• Assist with ICT system software and hardware installations and upgrades.  
• Assist with ICT related projects and project co-ordination  
• Proactively monitor Hardware and respond to related alerts.  
• Proactively monitor Infrastructure and respond to related alerts.  

Your expertise:

• Desktop Support (Minimum 1 year+  experience) 
• Working within a Domain supporting Windows based thin and fat clients.   

Qualifications required:

• Matric Maths / a Full N3 Qualification including Maths
• Certificate or Diploma in IT
• Microsoft Certified Systems Engineer

Advantageous:

• ITIL Foundation, Cisco CCNA