Description

• We are searching for a capable individual with excellent presentation and facilitation skills to join our Learning and Development Team. You will be required to facilitate learning programmes and help develop the current training programme.  Ensure that delegates meet their learning objectives whilst contributing to the programmes’ overall performance target. Review training practice to maximise delegate satisfaction and success. Conduct training needs analysis. Manage distance education.  Do assessment and quality assurance of all learning programmes
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Apply knowledge and promote quality learning in line with regulations, policies, procedures and strategic objectives.

• Facilitates product training effectively and  provide feedback regularly
• Consult with management and identify training related problems and provide adequate feedback
• Read and understand documents and policies and ensure you are always updated
• Conduct qualitative and quantitative analysis in terms of training
• The facilitation process must be adjusted to the learners level in all verbal communication, group work and assessment to ensure for effective outputs
• Determine if training objectives were met and to what extent in order to assess employees’ development
• Provide feedback on assessments in line with HRD legislation.
• Ensure that all TCF outcomes are adhered to with regards to training/ facilitation

Ensure all training intervention meet the required set standards , to achieve a competent result

• Make follow up visits, calls  to assess their competency on facilitation skills and product knowledge.
• Coordinate the Induction programme of new representatives at the Life offices  to inform new employees of AVBOB history and departmental functions.
• Assess/ marking of all product training portfolios  to ensure that correct  procedures were follow and ensure mark allocation is correct
• Collect information on an ongoing basis to identify potential issues or problems regarding training gaps  and training needs
• Facilitate all Learning Programmes (Product training , sales Guru, orientation, legislative etc.)
• Monitor training process and continually assess learners’ progress to aid learners achieve learning objectives.
• Submit Assessment report to all stakeholders.

Establishes a systematic course of action for oneself to ensure accomplishment of objectives. Determines priorities and allocates time and resources effectively

• Liaise, plan and organise an quarterly training roll out schedule
• Manage time well during facilitation session to ensure that all learning objectives are met (facilitation plans )
• Dedicate required time and energy to tasks,  to ensure that no aspect of the work is neglected
• Ensure synergy between provincial structure and training hub interventions
• Develops and maintains effective relationships with others, relates well to, courtesy, tact, empathy, concerns and politeness on by networking and Liaising with business partners on a regular basis to ensure training objectives are successful achieved  

Communicates training results to relevant managers in writing and/or telephonically. Document communication

• Write report and make suggestions to managers to improve learning.
• Adjust training programmes and communication style to meet target group level.
• Liaise with business partners (H/O, Provincial offices, Life offices)
• Actively participate to Identify and resolve problems/issues of conflict within the team , ensuring successful completion of training.
• Maintain an effective internal communication systems. (Between head office and the hub )
• Understands how the insurance and funeral industry really works and actively participates in the development and ‘roll out’ of the business plan(s). Apply knowledge of principles, practices, policies and processes to ensure effective and efficient administrative operation.

Report (monthly) on learner results obtained for product training (feedback reports)

• Maintain record keeping of training (electronically)
• Manage the update of the new results  so that the results reflect the latest status of the learners records
• Administer Course evaluations forms that are completed after each course by learners who attended training where learners indicate required needs
• Record, stats result and furnish progress assessment reports to management timely
• Make recommendations about follow up issues and treat them as a priority
• Moderate a sample of workbooks and assessments 4 times a year

Requirements

• A Tertiary Qualification in Humanities or equivalent qualification.
• Facilitator, Assessor and Moderator  qualification would be highly preferable
• 3 Years practical facilitation experience as a Trainer
• 2 Years’ experience as Area Manger / District Manager / Broker Consultant (Insurance) will be an advantage
• 2 Years’ experience as an Assessor or Moderator
• Valid Drivers’ License and reliable own transport
• Must be willing to travel
• Must demonstrate knowledge and understanding of the Insurance Act and other industry specific legislation.
• Knowledge of training methodologies and principles with regards to material design, facilitating and evaluation of training.
• Must have long term insurance background