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Training Administration Assistant – Century City needed at Mazars

Job title : Training Administration Assistant – Century City

Job Location : Western Cape, Cape Town

Deadline : April 05, 2024

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Duties and Responsibilities

Programme co-ordination

  • Set up the technical aspects of webinars and events.
  • Proactively addressing and solving problems as they arise.
  • Liaise closely with and support facilitators / presenters to effectively deliver learning programmes in terms of learning material and assessments.
  • Provide customer service and support to clients.

Programme administration and LMS upkeep

  • Administer and input all necessary data onto the Learning Management System.
  • Process user progress report per programme (report setup).
  • Update programme documents, feedback and evaluations / assessments.

Relationship building and customer service

  • Monitor programme enquiries, bookings and attendance to ensure targets are met.
  • Provide a day to day professional and friendly point of contact for learning programmes, dealing with enquiries and providing information by phone, email and face-to-face.
  • Correspond and liaise with learners and be the main point of contact between learners and facilitators pre-program 1-3 weeks before delivery, and one week after.
  • Ensure professional working relationships with key partner organisations are maintained.

Minimum Requirements

  • Strong interpersonal skills with the ability to collaborate effectively with clients and colleagues.
  • Grade 12
  • Bachelors Degree Advantageous
  • Proficient in Microsoft Suite (Outlook, Word, Excel, Teams, etc.).
  • Must have professional language, communication, and organisational skills.
  • Have the ability to deal with sensitive information on a confidential basis.
  • Must have relationship-building skills and the ability to work effectively in a team.
  • Have the ability to work on Mac and PC.
  • This role offers flexibility, and working from home is available after probation period.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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