Key Performance Areas: The individual occupying this position will :-

• Identify training requirements using skills assessments, in consultation with resort managers and regional managers
• Create and maintain updates to Standard Operating Procedures as the basis for training content development
• Create frameworks and programme outlines
• Design, develop and quality assess training material to ensure accurate, up to date and relevant content
• Plan, schedule and handle logistics for training sessions and workshops
• Conduct training using creative facilitation methodologies and techniques to ensure effective learning and development
• Keep management informed about progress of tasks, objectives, duties and responsibilities.

Position Requirements:

• Matric, with at least 2 years relevant experience in a training or facilitation environment.
• Train-the-Trainer / Facilitator Qualifications are preferred.
• Prior experience in the hospitality industry will be an advantage.
• Must be able to write training content, supported by existing SOPs, for the purpose of course development.
• Must be able to facilitate face to face learning of the course content developed, to a wide audience ranging from managers to general service employees.
• Must be able to conduct skills assessments using appropriate assessment tools to evaluate and measure an individual’s competencies, abilities, and knowledge in relation to operational SOPs and job requirements.

Person Requirements:

• Excellent interpersonal skills and excellent communication skills both verbal and written.
• Must be able to speak one or multiple African languages i.e. isiZulu / isiXhosa / Sesotho etc.
• Strong facilitation / presentation skills.
• Ability to use Microsoft Office (Ms Word, MS PowerPoint and Excel) at an Intermediate Level.
• The individual will be based at our Head Office in Port Shepstone, but the candidate must have a valid driver’s licence with own reliable transport and be able to travel across SA on a regular basis (Travel and subsistence allowance applicable).
• Self-motivated, with the ability to motivate others.
• Ability to work independently, and as part of a team.
• Ability to work under pressure.
• Highly computer literate.