Key Performance Areas: The individual occupying this position will :-

• Identify training requirements using skills assessments, in consultation with resort managers and regional managers
• Create and maintain updates to Standard Operating Procedures as the basis for training content development
• Create frameworks and programme outlines
• Design, develop and quality assess training material to ensure accurate, up to date and relevant content
• Plan, schedule and handle logistics for training sessions and workshops
• Conduct training using creative facilitation methodologies and techniques to ensure effective learning and development
• Keep management informed about progress of tasks, objectives, duties and responsibilities.

Position Requirements:

• Matric, with at least 2 years relevant experience in a training or facilitation environment.
• Train-the-Trainer / Facilitator Qualifications are preferred.
• Prior experience in the hospitality industry will be an advantage.
• Must be able to write training content, supported by existing SOPs, for the purpose of course development.
• Must be able to facilitate face to face learning of the course content developed, to a wide audience ranging from managers to general service employees.
• Must be able to conduct skills assessments using appropriate assessment tools to evaluate and measure an individual’s competencies, abilities, and knowledge in relation to operational SOPs and job requirements.