RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but are not limited to:

Operational training management:

• Refine and optimise the annual ITS training plan;
• Design, develop, and deliver training programmes and individual classes; and present instructor-led and online training sessions;
• Develop and deliver new courses for new and existing ITS solution, including all course materials, exercises, and skills evaluations;
• Review training materials and documentation and keep them up to date;
• Create and communicate training schedules in consultation with Management;
• Establish and maintain a database to track training participants’ status and results;
• Create and administer training event feedback mechanisms. Analyse results, make recommendations for training improvement, and integrate changes in curriculum and/or courses;
• Communicate software problems and issues to software development and support teams;
• Make recommendations for service improvement plans, and ensure actions are followed through to completion in a timely manner;
• Assist the Deputy Director: IT Strategic Support and Client Service to advance the University’s strategic objectives through IT initiatives and operational activities;

People management:

• Effectively manage staff to delivering IT training service to users;
• Ensure that individual performance measures/agreements are in place;
• Coach and mentor staff to achieve agreed performance target,s and develop a training and skills development plan for staff;
• Conduct performance reviews with staff as per the Performance Management Policy;
• Engage in regular team meetings with staff;
• Communication and teamwork:
• Be an ambassador for IT, working across the business to provide communication on IT matters and build relationships with other teams to ensure dialogue between departments;
• Build and maintain strong and productive relationship with stakeholders;
• Collaborate with the HR and other training departments on training matters;
• Communicate to senior ITS management about discrepancies in the current training standard offered and the user needs.;
• Advise end users on any identified training gaps, and play an active role in relevant ITS projects;

Training planning:

• Coordinate ITS staff training, including determining needs and objectives, obtaining quotes, obtaining, approval and procuring the training;
• Create, administer, analyse, and report on end user needs assessments and skills assessments;
• Develop and coordinate an overall training curriculum for end users of all levels;
• Assess, recommend, and purchase courseware packages (as and when needed), and support development of appropriate courseware tools;
• Participate in identification and recruitment of instructors and external course providers for specialised training needs;
• Conduct research into computer-based training products and services in support of development and purchasing efforts;
• Provide asset management for the IT Training Section, in consultation with the Finance Department;

Information security management and governance:

• Co-operate in compilation, testing and execution of the information governance and disaster recovery controls;
• Document processes, procedures, policies, standards, and the application of best practice in the IT Training Section;
• Collaborate in the cyber security awareness activities of ITS;
• Establish and maintain a compliant environment through the conformance to legislation and UP rules;
• Ensure compliance with health and safety policies and procedures to maintain a safe workplace.

MINIMUM REQUIREMENTS:

• Relevant Bachelor’s degree/BTech Degree/NQF level 7 qualification;
• Three years’ experience in:
• Staff development;
• IT training;
• Adult learning principles, methodologies, and course design techniques;
• Managing staff.;
• Train the Trainer certificate;
• Microsoft Office certification;
• ITIL certification;
• A valid drivers’ licence.

REQUIRED COMPETENCIES 

Knowledge of:

• The various administrative tasks that are associated with training and development;
• Trends in ICT;
• Enterprise and desktop applications;
• How adults acquire and use knowledge, skills and attitudes. Understanding the individual differences in learning;
• Policy drafting;
• Training need analysis;          
• Various applications and hardware used by the University;