Transmission Assurance Engineer needed at Nexio

Role purpose:

• Perform assurance on the transmission network and standby duties.
• Assisting to resolve P1 to P4 failures by engaging with high level support and ATNE to correct these failures as they appear within specified timelines in core, edge & access domain Engage with support teams to correct hardware failures and alarms in the transport domain to ensure and improve network quality
• Provide transmission assurance support to & from Field Force Outsource for Edge and Access infrastructure
• Conduct Special investigations on high-impact network performance on cases reported internally.
• Handle escalations from Vodacom business Platinum customers, its partners and VB special projects.
• Escalate and follow up issues with NOC and relevant backend teams.
• Effectively communicate ticket status, service outages and escalate as per established customer support and escalation matrix.
• Ensure that all faults are fixed within the relevant SLA.
• Lead junior engineers on high escalated faults and drive to resolution in conjunction with other departments.
• To use reports from OSS platforms to identify issues and failures that need corrective action.
• Provide transmission assurance support to Operations, NMG & EBU Edge and Access infrastructure
• To take ownership for TX Network Performance and to restoral P1 to P4 failures by correcting alarms
• Liaise with vendors and fibre providers for resolution of the network faults within the agreed timelines
• Perform scheduled preventive maintenance for proactive support for global customers.

QUALIFICATIONS & EXPERIENCE

• Matric (Essential)
• Minimum 3-year Degree/Diploma or in Engineering
• 3 – 5 years’ work experience in telecoms industry specific to Transmission Assurance (Maintenance) and Transmission Systems
• Expert knowledge & experience in the Microwave, Fiber, Router, Synchronisation and Switches technologies specific to Nokia, Huawei Infinera/Tellabs/Coriant, Nera, SIAE, Hughes, Radwin, 
• Symmetric, Nokia and application thereof
• TDM, ATM, PDH, SDH, C/W/DWDM, IP/MPLS, MEF, TX architecture, IP & TX Protocols knowledge and application
• IP experience in Layer 1 to 4 of OSI stack and Standards in IEEE, ITU, MEF, Optical, radio frequency
• Analytical thinker & solution oriented