DESCRIPTION OF POSITION:

• The Trust Account Manager (Senior) is responsible for providing comprehensive support to clients and ensuring the smooth operation of trust administration.

KNOWLEDGE AND SKILLS:

Key Responsibilities:

• Acting as a compliance officer for assigned trusts.
• Communicating with clients and financial institutions.
• Drafting legal documents such as resolutions, loan agreements, and trust deeds.
• Managing reporting requirements to banks, including FICA, KYC, and AFS.
• Assisting with the implementation of TrustQuay and/or Viewpoint software.
• Supporting LBA and AML audits.
• Building and maintaining relationships with clients, asset managers, banks, and external vendors.
• Handling ad-hoc requests and providing accurate information within required timeframes.
• Must be able to communicate at executive level.
• Intermediate/Advanced MS Office knowledge.
• Good understanding of trust law and accounting.

Key Accountabilities & Activities:

Compliance:

• Compliance officer on all the Trusts where you are involved.
• Communication with clients and financial institutions to ensure proper records are on file and transactions are executed.
• Drafting of the required legal documentations, resolutions, etc., required for transactions and/or corporate activity.

Financial institutions:

• Responsible for all reporting requirements to the bank in terms of FICA, KYC, and AFS or information required for certain applications as needed.
• Annual compliance review and meetings with representatives.

Investment research:

• Have some sort of interest in global markets will help with talking points with clients.
• Be aware of the S&P 500 and FTSE 100 and JSE top 40 Index movements.
• Be aware of the ZAR against other major currencies.

External audit and preparation of files:

• Arrangement, planning and implementation of annual audit for LBA and AML.
• Provide assistance to the team to resolve auditor queries and ensure the audit is completed in an appropriate time frame.

Leadership and management:

• Gives regular, comprehensive, and constructive feedback to team.
• Adjusts management style to get the best from the individuals within the team (using feedback from weekly meetings). 
• Delegates work to team members considering their capacity, level of skill and exposure to different types of work and complexity; provides clear instructions and direction, with reasonable deadlines. (Delegation is sometimes tough when on short deadlines.)

Relationship building:

• Maintain strong working relationships with and have open and transparent communication between all members of the team.
• Develop and maintain relationships with external vendors (South Africa, Mauritius, Switzerland, etc.) to ensure service delivery of high quality.
• Be able to conduct yourself professionally in front of potential new clients and be able to talk from hand regarding the Trustees’ Structure.
• Building and maintaining relationships with Asset Managers, Banks, and clients.

Ad-hoc requests:

• Support the business as and when ad-hoc requests come in and provide information that is accurate, of a high standard and delivered within required timeframes.

Behavioral/Technical and Leadership Competency Requirements:

Attention to detail:

• Identifies multiple sources/approaches of information to ensure that details are addressed.
• Reviews the work of others for accuracy and thoroughness.
• Follows up to ensure tasks are completed and commitments met by others.
• Verifies that work has been done according to procedures and standards.

Relationship-building:

• Makes a conscious effort to build rapport with contacts by identifying and drawing inferences from shared interests.
• Actively nurtures existing contacts by proactively sharing information and expertise and encouraging contacts to do the same.
• Suggests possible collaborative efforts with contacts.

Resilience:

• Remains effective and retains perspective in the face of difficult or demanding situations (pervasive ambiguity, frequent change, high workloads).
• Adjusts personal coping mechanisms to deal with disruptions.

Stress management:

• Maintains sound judgment and decision-making despite stressful situations.
• Views stressful situations as challenges rather than threats.
• Adjusts personal coping mechanisms to deal with high-level stress.

Auditing:

• Analyse internal controls for large files.
• Plan and control audits.
• Apply sampling techniques/methods.

Legislation, policies, procedures, and standards:

• Understands and applies all relevant legislation, policies, procedures and/or standards in situations that require standard interpretation.
• With guidance, applies legislation, policies, procedures and/or standards in situations presenting unique challenges.
• Suggest amendments to improve the effectiveness of internal policies, procedures and/or standards.

Planning and organising:

• Identifies varied resources needed (e.g., diverse types of expenditures, different skill mixes).
• Produce realistic and achievable work plans.
• Develop backup plans to manage potential obstacles.
• Breaks activities into smaller components to facilitate completion.
• Renegotiates commitments or deadlines as circumstances dictate, ensuring no surprises at the expected completion.
• Evaluate the extent to which the objective has been achieved.

QUALIFICATIONS REQUIRED:

• BComm Degree with articles or relevant experience.
• LLB would be advantageous.

EXPERIENCE REQUIRED:

• 3-5 years post-article experience.
• At least 2-3 years of management experience.