Trust Practitioner needed at Nedbank

Job Purpose

• To deliver Trust services through individual professional contribution, influence, effort & self-management in line with the Nedbank and Nedgroup Trust business strategy.                
• To administer a portfolio of trusts, of varying nature and complexity for the purpose of generating fees and contributing to the Client Value Proposition of Money Experts that do good” as part of a full  range of fiduciary services, to make Nedbank the great place to bank for our clients.

Job Responsibilities

• Meet Income Financial Targets consistently, i.e., also be responsible for the financial viability analysis of each client, and that valid, accurate and complete fees are taken each month
• Ensure Costs are contained, and efficiencies implemented to reduce cost to business
• Meet all agreed client service and satisfaction objectives, measured through Client Surveys undertaken from time-to-time
• Respond to clients within 24 hours of initial client contact; [whether through emails, telephonic or other means]
• Monitor own monthly work output to ensure any deadlines set by external parties or internal deadlines or commitments are met. Including regulatory deadlines per client are met
• Ensure the client objectives and requirements are executed with care, skill and diligence as a Fiduciary representative of the trust and the Business
• Manage client accounts to ensure all liabilities are paid timeously, insurances are paid, assets are managed in line with the objective of the trust instrument
• Complaints: ensure all complaints are logged onto channel and responded within the defined SLA
• Ensure key client information on systems meets internal control requirements
• Planning clients with foresight to ensure unplanned for events can be dealt with minimal disruption to client service delivery
• Build trusting and sound working relationships built with team members, managers, peers and cross-functional departments to deliver results to the common client
• Proactively build relations and networks to understand the bigger picture and deliver breakthrough results and experience for clients. Comply with risk standards defined, ensure self-monitoring and appropriate corrective action taken when risk matters are raised
• Understand and live the Nedbank Vision, Values and Goals and ascribe to the People Promise and the NEDBANK WAY
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames
• Performance against targets set for regulatory compliance, risk management/risk appetite, internal audit, Market conduct and culture program and other business process obligations
• Practice regular training to ensure knowledge about Laws, regulations and compliance is kept up to date and relevant
• Ensure that there is sufficient representation and attendance at Stakeholder & Industry discussions e.g. FISA membership, BASA discussions, etc. 

People Specification

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Fiduciary post-graduate diploma
• Bachelor’s degree in law, Accounting or Tax

Essential Certifications

Preferred Certifications

• Fiduciary Institue of South Africa or Financial Planning Institue.

Minimum Experience Level

• At least 5-8 years’ experience in the fiduciary business especially Trusts