What will you do?

• A position has become available within Santam Marine for an Underwriting Clerk and will be based in the Moffet On Main Lifestyle Centre (201) Port Elizabeth.

Key Accountabilities:

• Dealing with issuance of new policies/ policy maintenance/ renewal / any other policy related concerns.
• Assisting to resolve all administration queries within required timeframe and compliance requirements.
• Undertaking client follow-ups with unpaid premiums.
• Managing client expectation on expected turnaround times for submitted requests.
• Adhering to underwriting criteria and business unit requirements.
• Assisting in implementing solutions for improvement.
• Standing in for team members should they be absent or on leave during busy periods or absence of key resources, assisting where required.
• Achieve monthly key performance metrics and adherence to work force management.
• Any additional duties as assigned from Management.

Qualification and Experience

• Matric/Grade 12
• FAIS Compliance
• RE5 
• Proven work experience in Marine (advantageous) policy administration and underwriting within the short-term insurance industry. 
• Minimum of 5 years’ experience in Marine short-term insurance a preference.

Knowledge and Skills

• Knowledge of Reinsurance 
• Basic understanding of insurance industry including the reinsurance market and the terminologies used
• Understanding of policy wordings, specifically related to your Line of Business
• Able to evaluate information from a variety of sources and solve problems
• Good decision-making skills; able to consider the costs and benefits of various options and recommend the appropriate one as part of the referral process
• Good communication and interpersonal skills; comfortable with phone and face to face complex discussions with underwriters, brokers and any other relevant stakeholders  
• Deadline focused; able to work under pressure to meet tight deadlines and able to organise own workload effectively to prioritise and delegate to meet service standards
• Competent user of Excel, Word, Outlook and other Microsoft platforms
• Operationally efficient; able to follow all process requirements