Description

• Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests.
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.
• Continuously work on improving the operational stability.
• Work on automation of platform operations, troubleshooting and maintenance topics.
• Interact with an international product team, external providers, vendors and customers.
• Treat security as a first-class citizen.
• Work closely with stakeholders, development teams in constantly improving Endpoint Management platforms stability and availability.

Minimum Requirements

• Experience with ITIL processes (Incident, Change and Problem management).
• Plan and execute maintenance tasks (change management).
• Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management).
• Resolve incident tickets.
• Analyse and resolve problem tickets.
• Experience with VIP and End-user support.
• Experience with technical documentation, standard operating procedures and user support guides.
• Experience with Active Directory/Azure Active Directory.
• Exposure to device management (SCCM, Workspace One, Microsoft Intune etc.)
• Exposure to troubleshooting infrastructure, network and integration issues.
• A university degree/diploma or a comparable qualification.
• A minimum of 3 years related working experience.