Universal Advisor Lead Job at FNB South Africa

• As a Universal Advisor Lead, you will be responsible for providing critical administrative and risk support to ensure the smooth running of the branch. The role also plays a key part in supporting customer migration to electronic banking channels, ensuring operational efficiency, compliance, and an exceptional customer experience.
• Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Complete daily branch administration functions to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and utilising electronic banking platforms.
• Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
• Deliver high‑quality work by adhering to set standards, procedures, and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.
• Act responsibly with work‑related resources to support cost‑containment efforts.
• Work according to agreed performance objectives and service level agreements.
• Contribute positively to a learning environment by sharing knowledge and engaging collaboratively with team members.
• Continuously seek feedback and take accountability for personal performance, growth, and development.
• Always conduct yourself with integrity and professionalism.

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
• 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment

You will be an ideal candidate if you possess the following:

• Strong understanding of branch operations, risk processes, and governance principles.
• Ability to promote and support customer adoption of digital banking solutions.
• Proven ability to deliver accurate, compliant, and high‑quality administrative outputs.
• Strong relationship‑building skills with internal and external stakeholders.

Deadline:19th October,2026