About the job
MAIN PURPOSE OF THE JOB

• To play a key role in shaping the user experience of our digital products and services tailored to business clients. Leveraging expertise in user interface design and best practices, you will collaborate with cross-functional teams to create visually appealing and intuitive interfaces that enhance usability, drive engagement, and meet the specific needs of business users across various touchpoints. Required to work in an agile environment using design thinking methodology, allowing for rapid iteration and user-centric design solutions

MINIMUM EDUCATION

• Honours Degree in Computer Science/ Information Technology, or related field with additional Design courses completed

MINIMUM EXPERIENCE

• Minimum 2+ years’ experience as a front-end developer with a focus on UI/UX design, preferably in the banking or financial services industry

CRITICAL COMPETENCIES

• Ability to design and develop user interfaces for business banking applications
• Strong understanding of responsive design principles and mobile-first development
• Presenting and Communicating Information
• Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment
• Experience with online surveys
• Expertise in UI practices
• Professional and strong command of the English language Understand design thinking principles
• Willingness to learn a variety of software, web based and other, with regards to design, including: Figma, Sketch, Invision and Zeplin

USER INTERFACE DESIGN

• Develop user interface designs for the Digital Engagement Layer of business banking, including web and mobile applications, ensuring consistency with brand guidelines and adherence to best practices in UI design
• Create wireframes, prototypes, and mockups to visualize design concepts and communicate ideas effectively with stakeholders, incorporating feedback and iterating on designs based on user testing and research findings
• Design visually appealing graphics, icons, and illustrations that enhance the overall look and feel of the Digital Engagement Layer, while maintaining alignment with brand identity and design standards
• Ensure consistency in visual elements, typography, color schemes, and imagery across all digital touchpoints, reinforcing brand recognition and creating a cohesive user experience for business clients
• Stay updated on emerging design trends, tools, and techniques, incorporating innovative design elements and interaction patterns to continuously improve the visual aesthetics and usability of digital products
• Establish and maintain a comprehensive design library for Business Banking, including UI components, visual assets, and design patterns, to ensure consistency and efficiency in design processes
• Curate and organize design assets and resources, making them easily accessible to cross-functional teams and external partners to facilitate collaboration and streamline design workflows
• Continuously update and expand the design library based on evolving design standards, best practices, and feedback from stakeholders, ensuring alignment with current and future design needs

USER EXPERIMENT MANAGEMENT

• Conduct interviews, surveys, and observations to understand the needs, behaviors, and pain points of business banking users
• Planning and conducting usability testing sessions to evaluate the effectiveness and ease of use of business banking interfaces
• Collecting feedback from users and stakeholders to identify areas for improvement.
• Developing interactive prototypes to demonstrate the flow and functionality of the interfaces
• Monitor user feedback, analytics data, and usability metrics to identify opportunities for enhancement
• Participate in design sprints, agile ceremonies, and retrospective meetings to reflect on the development process and implement improvements
• Staying updated on emerging trends, best practices, and technological advancements in UX/UI design and front-end development

STAKEHOLDER COLLABORATION AND ENGAGEMENT 

• Collaborate with UX designers, product managers, and developers to translate user requirements and business goals into functional and visually compelling user interfaces that deliver an exceptional user experience
• Work closely with stakeholders, including product managers, business analysts, and end-users, to understand the goals and requirement
• Schedule regular feedback sessions with stakeholders to review design mockups, prototypes, and working demos
• Document key decisions, action items, and agreements reached during stakeholder meetings to maintain clarity and accountability