Description

• AVBOB Financial Services is looking for a meticulous Verifications Administrator to join our team. In this role, you will be responsible for ensuring that loan application documents are accurate and in compliance with Group policies and risk management guidelines. This is a critical position that helps maintain the integrity of our loan process, ensuring high-quality customer data and compliance with regulatory requirements.
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Key Responsibilities:

• Review and verify the accuracy of customer information, loan applications, and financial transactions.
• Ensure compliance with regulations, internal policies, and sound lending practices.
• Verify income sources to confirm loan eligibility.
• Cross-check data across different systems to identify discrepancies and inconsistencies.
• Investigate suspicious activity or potential fraudulent transactions and report to relevant stakeholders.
• Ensure compliance with lending regulations and internal policies by identifying discrepancies or potential fraud risks in documents.
• Adhere to lending guidelines based on AVBOB Financial Services’ risk tolerance and credit policy.
• Analyse financial data to assess the creditworthiness of clients and make informed decisions regarding loan acceptance.
• Protect customers from being over-indebted and ensure compliance with the National Credit Act.
• Communicate with customers to request additional information or clarify discrepancies.
• Assist customers with queries regarding loan applications, repayments, and account statuses.
• Provide clear guidance on credit policies and repayment obligations.
• Collect and follow up on all outstanding documents within agreed turnaround times.
• Prepare reports on declined, approved, and pending verification cases.
• Support team with general administrative duties including filing, document retrieval, and correspondence.
• Draft memorandums and recommendations for management to review loan verification exceptions.

Requirements

• Grade 12.
• 1 year of experience in a credit operational environment.
• Experience in applying data for reporting and monitoring purposes.
• Ability to resolve consumer complaints effectively.
• Computer literate (MS Office).
• Excellent communication and collaboration skills.
• Strong attention to detail and ability to maintain accurate documentation.
• Analytical and problem-solving skills.
• Strong attention to detail.
• Good communication and numerical skills.