Duties

• The Visa Assistant (NIV/IV) performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) and immigrant visa (IV) services, in accordance with the Consular Sections’ standard operating procedures and established visa processing guidelines.
• Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work.
• Customer service focus is essential in a Consular Section that addresses a diverse range of applicants in person and via correspondence daily.
• The position requires a high-level attention to detail to ensure case meet documentary requirements, as well as to spot trends or potential issues and escalate those as necessary.
• The job holder is fully cross trained to function in any role as required by visa demand and scheduling.

Qualifications and Evaluations

Requirements:

EXPERIENCE:  

• Minimum two years’ experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.

Education Requirements:

• Completion of two years of college or university studies is required.

Evaluations:

LANGUAGE:  

• Fluent Speaking/Reading/Writing of French is required. (This may be tested).
• Fluent Speaking/Reading/Writing of English is required. (This may be tested).

SKILLS AND ABILITIES

• Intermediate knowledge of MS Word, and Outlook and basic knowledge of MS Excel and Power Point is required (This may be tested).
• Must be able to perform work with accuracy at a quick, rapid pace.
• Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.
• Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills.
• Must have good skills for drafting written correspondence in both English and local language.
• Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly.

KNOWLEDGE:

• Good understan ding of local governmental organizations, immigration law and practices, and cultural and social practices.