CRITICAL OUTPUTs

• Deliver friendly, effective, and professional service to providers and clients practicing or patient’s visiting the facility, in accordance with the policies and procedures.
• Provide accurate information to clients and patients regarding Intercare, professional availability,  payment, and appointment requirements in accordance with Intercare policies and procedures.
• Ensure correct and accurate data completion and capturing of patient information and documents.
• Timeous and accurate submission of patient information, reports and results on practice and Visa portals.
• Effective and timeous scheduling of appointments with professionals and providers and managing the diary of the Visas.
• Effective and accurate communication to patients regarding requirements of Visa application regarding Intercare, professional availability, payment, and appointment requirements in accordance with Intercare policies and procedures and documentation.
• Ensure timeously and accurate opening of files for Visa applicants, patient coordination and referring patients to the relevant departments.
• Ensure accurate management of Visa files and filing / electronic filing, scanning, and linking.
• Ensure accurate processing of the Visa applications on the Visa portal.
• Attend to patient and client queries (Telephonically, email or provider portals) with notes on Goodx.

REQUIREMENTS

• Minimum qualification: Grade 12
• Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
• Computer proficient.
• GoodX system experience will be advantageous.