Job title : Wallet Fraud Team Lead
Job Location : Western Cape, Cape Town
Deadline : November 17, 2024
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Duties and Responsibilities include, but is not limited to:
- Responsible for the card and wallet fraud team
- Act as the first point of contact for handling operational queries related to fraud incidents
- Stay updated on industry trends and regulatory changes that may impact fraud prevention strategies
- Oversee the Team’s daily fraud investigations
- Develop and implement strategies to identify and mitigate fraud risks
- Resolve escalated fraud queries in a timely manner
- Liaise with relevant departments (e.g., legal, ER, Ops) to align fraud prevention efforts with broader organizational goals
- Monitor team performance and provide guidance
- Take ownership of issues that arise and managing them effectively to minimize customer impact
- Ensure that all fraud prevention activities comply with relevant regulations and internal policies
- Produce reports with recommendations for improvements to respective parties
- Coach, mentor and build capability within the card and wallet fraud team
- Conduct performance management functions for team
- Provide training material or conduct fraud training to Mukuru group or partners.
Key Requirements:
- Relevant tertiary qualification such as a diploma or degree in finance, legal, or related field (Essential)
- Minimum 3-5 years fraud investigation experience (Essential)
- Minimum 3-5 years working with AML/CFT legislation (Essential)
- Certified Fraud Examiner (Essential)
- ACFE Membership (Essential)
- 1-2 years of experience as a Team Lead / Supervisor (Desirable)
- Experience in conducting fraud training and mentoring more junior team members
- Knowledge of South Africa and other corridor’s fraud legislations
- Knowledge of South Africa and other corridor’s AML/CFT legislations
- Knowledge of AML reporting systems
- Knowledge of FATF recommendations
- Knowledge of Microsoft Power BI data Analytics Tools
- Knowledge of national and international money transfer procedures
- Intentional about professional and self-development.
Additional Skills:
- Self-starter and motivated
- Detail-oriented and problem-solving skills
- Logical reasoning and analytical ability
- Resourcefulness
- Able to work independently and within a team
- Able to effectively manage a team
- Innovative and creative mind-set
- Positive leadership
- Open-minded, practical, and agile with change.
- Proactive and deadline driven approach
- Positive attitude and enthusiasm
- Communications Skills
- Business writing skills
- Computer Literacy (MS Word, MS Excel, MS Outlook, MS Teams)
- Problem solving skills
- Investigative techniques
- Conflict management skills
- Attention to detail
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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