Specific Role Responsibilities

• Deliver on agreed performance targets according to set procedures and service level agreements.
• Execute work in line with governance and compliance processes.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
• Ensure all applicable documentation is accurate, updated and costed correctly.
• Plan for and administer processes related to warranty tasks and activities, effectively and efficiently.
• Plan for, administer and process costing related tasks and activities effectively and efficiently.
• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
• Deliver services and/or products that create a culture which aims to meet or exceed customers’ expectations in the business.
• Deliver work activities effectively to satisfy customers.
• Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful manner.
• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to company values.

Qualifications and Experience

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
• A minimum of 1 year experience in a Warranty Clerk role with atleast 2 years workshop environment experience.
• Industry legislative compliance.