Key Responsibilities

• Warranty Claims Processing: Submit and track warranty claims with Stellantis, ensuring they meet all manufacturer guidelines.
• Documentation & Compliance: Review repair orders, technician notes, and invoices to confirm warranty eligibility and compliance.
• Communication with Stellantis: Liaise with Stellantis representatives regarding claim approvals, rejections, and audits.
• Collaboration with Service Team: Work closely with service advisors, technicians, and parts personnel to gather accurate information for warranty submissions.
• Parts Return & Inventory Management: Ensure that all replaced parts are returned as per Stellantis’ policies and maintain accurate records.
• Record Keeping & Reporting: Maintain detailed documentation of all warranty transactions, including parts replaced, labor costs, and claim statuses.
• Policy Updates & Training: Stay informed about Stellantis’ latest warranty policies and procedures, and assist in training staff on warranty claim best practices.
• Customer Support: Assist customers with warranty-related inquiries and explain warranty coverage as needed.

Requirements & Qualifications

• Experience: Minimum 2 years of experience as a Warranty Clerk in a Stellantis dealership or service center.
• Technical Knowledge: In-depth understanding of Stellantis warranty claim procedures, policies, and dealership management systems.
• Software Skills: Proficiency in Stellantis warranty processing systems (e.g., DealerCONNECT, MOPAR warranty systems).
• Attention to Detail: Strong analytical skills to verify claim accuracy and prevent rejections.
• Communication Skills: Ability to professionally interact with Stellantis representatives, technicians, and customers.
• Organizational Skills: Ability to manage multiple claims, meet deadlines, and maintain detailed records.
• Education: High school diploma or equivalent (certifications in automotive administration or service operations are an advantage).