Qualifications & Skills:

• Minimum 3+ years in project coordination or management within a creative or digital agency, demonstrating an ability to juggle multiple projects while upholding top-tier quality and timeliness.
• 3+ years as a primary client liaison, with proven skills in professional communication, managing expectations, and building strong client relationships.
• Solid foundation in WordPress, including content management, website structure, and technical troubleshooting. Experience with website updates and content management is essential.
• High accuracy in proofreading and content verification, ensuring an error-free, polished product for clients.
• Ability to prioritize and manage multiple projects and timelines, meeting deadlines and exceeding expectations.
• A proactive, analytical approach to identifying and addressing project challenges with minimal guidance.
• Familiarity with website and graphic design fundamentals, including Adobe Photoshop for image resizing and editing.
• Flexible in managing various roles, from project management to technical support and client relations, responding swiftly to changing project requirements.
• Fluent in English, with the confidence to interact with clients via phone and video calls.

Key Responsibilities:

• Oversee the entire website project lifecycle, from content upload to final launch, ensuring timelines are met and our quality standards are upheld.
• Act as the primary point of contact during the project’s content upload phase, fostering a positive, professional relationship with clients and ensuring clear, effective communication.
• Perform meticulous quality control checks on website content and functionality, both pre-and post-launch, identifying and resolving any issues.
• Collaborate with management to continuously improve the client experience, refine workflows, and enhance systems and processes for streamlined delivery.
• Liaise with design and development teams to ensure project goals are aligned, and all client expectations are met.
• Manage website update requests and ensure accurate project billing in collaboration with the accounts team, documenting workflows to improve efficiency.