Qualifications & Experience

• Senior certificate (Grade 12) or equivalent
• Valid Code 08 Drivers License
• Motor Bike license
• Qualified Motor Technician (Red Seal)
• ±5 years in a Supervising position
• ±5 years in Automotive Manufacturing Industry experience
• Vehicle Handling & Quality
• Mechanical Workshop experience

Key Responsibilities

Customer Satisfaction: 

• Ensure high levels of Customer Satisfaction
• Quick response to Customer queries
• Ensure all processes are in support of customer expectations and also focussed on minimising risk 

Operations:

• Anticipates problem areas and ensure that a contingency plan is in place
• Source and introduce, where possible, ‘best practice’ into the facility to ensure a competitive advantage
• Ensuring that service comebacks are minimize
• Evaluation of returned vehicles for damages etc.
• Ensure good Vehicle storage and handling governance according to standard
• Reconditioning of approved used vehicles according to client standards, reporting any add on parts 
• Pre delivery inspections
• Services and tow bar fitment
• Fault finding and problem solving on vehicles for customers and Yard
• Wheel alignment on vehicles
• Campaigns and Delivery stop repairs
• Warranty, motorplan and insurance repairs
• Disassembly/assembly of trims, panels and parts
• Quotation and arrangement of ordering for parts needed for customer vehicles
• Ensure compliance to good hygiene and housekeeping disciplines within all areas under responsibility
• Ensure only vehicles that have approval to be worked on is parked within the facility
• Carry out general maintenance tasks at work shop
• Ensure that fitment of tyres are according to the specified  standards
• Ensure that fitment of protection tyres are according to the specified standards
• Ensure that balancing of tyres are according to the specified standards
• Ensure that balancing of protection tyres are according to the specified  standards
• Ensure puncture repair is according to the specified  standards  
• Ensure that rims received are in a proper condition
• Facilitation & processing of insurance claims in liaison with Service Advisor
• Facilitation of repairs to be done on customer vehicles which includes ordering of parts through P&A and booking the repair date      
• Clocking of Job Cards on SAP
• Ensure that regular blue area meetings are held with staff to manage output and expectations
• Encourage continuous improvement of service
• Ensure that all quality objectives are measured and met
• Manage the effective servicing & maintenance of all equipment within department
• Ensure compliance to good hygiene and housekeeping disciplines within all areas under responsibilities
• Ensure that the department aligns itself to the BidvestIL corporate framework and that all signage and uniforms uphold the image of BidvestIL      
• Monitor and maintain discipline in all areas of responsibility 
• Scheduling and prioritising of activities
• Ensure only vehicles that have approval to be worked on is parked within the facility 
• Ensure that all internal projects are achieved  

KPI’s & Reporting:

• Daily, Weekly and Monthly measurement and reporting of KPI Achievement 
• Ensure on time submission and accuracy of daily/weekly / monthly management reports 
• Ensure that all KPI’s are achieved 
• Ensure that all quality objectives are met
• Identification and Management of KPI’s for the operation and ensure that they are known and understood by all staff