PURPOSE OF THE POSITION:

• The Workshop Manager has the primary responsibility to make sure customers receive consistent, timely and accurate service.

Specific Role Responsibilities

KEY OUTPUTS:

• Ensure an efficient and focused customer service in a passenger car workshop.
• Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
• Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
• Adherence to Company processes and systems.
• To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
• To take accountability for staff recruitment, training and development.

QUALIFICATIONS AND EXPERIENCE:

• Matric.
• Must have at least 5 years’ experience in same or similar role with strong automotive industry knowledge.
• To have contactable references and good track record.

Skills and Personal Attributes

KNOWLEDGE AND SKILLS:

• Customer orientation.
• Strong Technical Knowledge.
• Sound knowledge of processes and systems.
• Must have financial planning skills, strategic planning skills, excellent CSI.
• A self-driven and service oriented person.
• You should possess excellent interpersonal and communication skills, strong leadership competencies and the ability to interact with all levels with sensitivity to cultural diversity.