Specific Role Responsibilities    
Key Performance Indicators will include, but not limited to;

• Manage customer/counter sales and ensure that optimal customer potential is achieved.
• Achieve the sales target set by the Sales/Branch/Retail Manager
• Plan, forecast and report on sales potentials by customer.
• Report all competitor pricing and activities.
• Report all customer information regarding delivery, telesales and account problems.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
• Build and strengthen customer relationships.  
• Receive inbound customer sales inquiries
• Provide quotations, product and service information
• Provide support and pricing details in response to inbound enquiries
• Assist all other departments (Accounts, Despatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company does minimize customer queries.

Qualifications and Experience    

• Matric
• Minimum of 5 years’ experience in a sales parts environment.
• Extensive experience in a sales environment dealing with customer needs.
• Knowledge of Japanese and European truck parts will be an advantage.
• Thorough knowledge of the geographical area of responsibility.
• Technical background would be an added advantage.

Skills and Personal Attributes    

• Be a good team player
• Some business acumen, understanding the costs and breakeven scenarios of customer service delivery
• Should be able to carry out his/her responsibilities with little supervision
• Good planning and time management skills