Job Summary

• Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.

Job Description

Business Performance:

• Support the Provincial Manager in the definition and execution on the strategy for sustainable growth in the overall Client Acquisition portfolio within the Province. These include creating an efficient operating environment, diversified business (revenue and assets) and a fully funded division.

Stakeholder Management:

• Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Additional Requirements:

• Three to four years’ experience in a similar environment at specialist level (Sales or Customer Services in Wealth or Business Bank)
• Effective and efficient delivery of client service across all business processes
• Effective system knowledge and navigational skills
• Risk Management practices and policy knowledge, including an in-depth understanding of regulatory frameworks, including KYC, AML, and FATCA, for complex family banking structures.
• Management of overdrawn accounts (irregular account reporting)
• Broad exposure and solid foundation in banking operations i.e. banking products, onboarding process and systems, including managing foreign exchange transactions and credit-related enquiries.
• Broad exposure to Credit processes and policies
• Proficient in managing relationships with high-net-worth individuals, ensuring exceptional client service.
• Ability to assist in coordinating banking services, and resolving client issues promptly.
• Familiar with supporting operational tasks such as document preparation, account maintenance, and ensuring smooth transactional flow for clients.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)