Purpose

• We are looking for a Jedi Data Storyteller who can follow the data to identify solutions and identify opportunities to improve customer experience.
• This role focusses on identifying trends and developing solutions to current business problems by extracting, analysing, and interpreting relevant data and engaging with key enablers in the business.  You will work with the Data & Build and Analytics team to optimise and deliver Models required for the Customer and Adviser Service Centre.   As the SME in predictive and prescriptive analytics you will provide expertise on model builds leveraging experience and working knowledge in modelling, visualisation and automation. 

Key Responsibilities

• Advise on and provide support to business related to the testing of new model initiatives
• Provides regular management information to the leadership of the division that assists in enabling decision-making.
• Develops analytics solutions to current business problems that make commercial sense by engaging with key enablers in the business.
• Analyses and measures the actual experience of implemented solutions against expected outcomes and tracks efficiency gains.
• Conducts ad-hoc business intelligence investigations to provide substance to the ideas and direction of the Executive Team.

Additional Key Responsibilities

• Proactively identifies areas where improvements can be made to current systems and/or processes.
• Engages with a wide range of stakeholders across different levels of the organisation
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Minimum Experience

• Minimum of 5 -8 years’ experience in a Data Science/ Data Analytics role within either Analytics, MI & Reporting or similar environment essential.
• Ability to work with large data sets
• Data Visualisation experience essential
• Experience working with unstructured data is required
• Experience in extracting and Analysing data using programming languages including SQL, Python, R, VBA
• Life Insurance experience and knowledge preferred

Minimum Qualifications

• Bachelor`s Degrees: Mathematics / Computer Sciences and/ or relevant Data Science qualifications.
• Relevant Post-Graduate qualification will be an advantage in this role.