Description

The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and  have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.

What you will love doing in this role

• Enhancing the customers interaction through a positive sales & service experience
• Manage the customer journey account opening and order processing
• Product knowledge and pricing management
• Provide an exceptional customer experience
• Adhere to quality standards
• General housekeeping                
• WFS Feedback
• Stock management
• Administration & Reporting

Requirements

What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays
• Working in the homewares retail industry would be advantageous

What we will love about you

• Energetic with a positive attitude
• Persuasive skills
• Ability to work independently as well as within a team
• Excellent communication skills
• Good analytical ability and attention to detail
• Resilient and change orientated

Behaviors we love

Wow my customers

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers needs

Treat the business as my own

• Take accountabilit
• Be curious, creative & explore opportunitie
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun