Readvertisement Warranty Technician Global Grade 08 needed at Barloworld Equipment

Key Output

• Achieve warranty balance score card targets and KPI’s
• Control cost effectively on normal types of warranty claims
• Provide support for Warranty resolution
• Ensure effective self-management and performance ownership, driving warranty and service WIP
• Provide feedback on warranty issues to supervisors and artisans
• Decide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fit
•  Develop / training on warranty skills for supervisors and artisans

Qualification, Experience and Competencies

•  Grade 12
•  Qualified Artisan will be advantages, (Mechanic in relevant trade e.g Diesel Mechanic/ Heavy Equipment Mechanic or relevant qualification
•  4 year’s post apprentice/learnership experience (1 years post red seal qualification as an artisan)
•  Machine general technical knowledge and applied skills also understand warranty service principles
•  Applicable product knowledge and good understanding of Caterpillar warranty process / system
•  Basic financial acumen L1, Influencing and negotiating L1
•  Technical report writing skill L1, Customer responsiveness L1
•  Organisational awareness L1, Attention to detail L1
•  Computer literate (MS Office, SIS & SAP/CRM – Warranty role) a must
•  Problem solving and failure analysis skills L1