Job Summary

• Manage people change aspects for a portfolio of strategic and continuous improvement initiatives to ensure adoption, embedment, knowledge management and proficient utilisation of the change, to maximize benefits realization, value creation, and achievement of strategic outcomes.

Job Description

• Prepare the business for change and to ensure consistency in execution to realize maximum benefits and to mitigate any negative impacts to both colleagues and customers. 
• Collaborate with key stakeholders in various business areas, including Technology, Human Resources, and Enablement Heads, to understand system changes and their impact on various teams. Foster strong relationships to ensure alignment and successful implementation. 
• Drive accelerated change embedment, change adoption, and promote greater proficiency of the changes that impact colleagues on initiatives within the book of work.   
• Design and deliver clear, consistent, and targeted communication plans that address the needs and concerns of different employee groups throughout the change process.  
• Develop and execute comprehensive change management strategies tailored to support the adoption of new and enhanced changes across the business.  
• Identify potential resistance to change and proactively address concerns through coaching, feedback, and any other ongoing support mechanisms. 
• Develop strategies to foster a positive attitude toward change and encourage adoption. 
• Establish metrics to monitor the progress of adoption and employee engagement. Gather feedback and continuously refine change management approaches to ensure successful outcomes. 
• Ensure that change initiatives align with the organization’s frameworks, values and culture, reinforcing positive behavior and encouraging collaboration across teams. 
• Oversee the planning and execution of change management activities, ensuring timely delivery and alignment with project milestones. Coordinate with project managers or scrum leads, to integrate change management efforts with overall project plans. 
• Lead post-implementation reviews to assess the effectiveness of change management strategies. Identify lessons learned and apply them to future initiatives to enhance change readiness within the organization. 
• Develop and implement knowledge management strategies for business initiatives. 

Key Skills required  

• Certified People Change Management accreditation.
• Relevant Bachelor’s degree, Industrial Psychology major an advantage.
• 8 years’ operational and strategic people change management experience. 
• People Change management experience on Large scale/ complex tech-solutions initiatives. 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)