2 weeks ago
Job title : Towing & Motor Claims Team Lead
Job Location : Gauteng, Johannesburg
Deadline : October 05, 2024
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Job Purpose
- To lead a team of dedicated, specialist Claims staff in order to obtain the lowest possible claims cost while delivering consistently high levels of service to every customer.
Responsibilities
Key Relationships
Internal
- Direct reports (Consultants), Peers (Team Leaders) and Senior Managers. Both on and off shore environments.
- Internal Assessors and Procurement specialists in Australia
- Internal Dispute Resolution and Compliance teams
- Quality Assurance, Training and Other Claims teams
- People and Culture
External
- Suppliers and Service Providers
- Customers
Accountabilities
- Develop, coach and motivate a team of Claims Consultants in order to meet and exceed, agreed objectives and within required framework
- Lead and monitor the team to execute a high standard of service and process adherence
- Monitor and support the management of a portfolio of claims, including:
- Workload prioritisation and allocation
- Claim review and authorisation, process adherence
- Technical product, process and system and compliance support
- Performance and progress reporting, communication and monitoring
- Ensure business specific requirements adhered to. (Best Process Practise)
- Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance
- Provide detailed input into on-going process, system development, product opportunities and process enhancement
- Provide input into staffing requirements and recruitment
- Monitor daily BAU performance against expectations, targets and improvement.
Expected outcomes of the role include
- Improved claim processing cost
- Exceptional levels of service delivery for each and every customer
- High and sustainable standards of quality results
- Highly engaged, capable and professional team aligned to the company values
- Highly effective working relationships with key stakeholders (internal & external)
- Relentless pursuit of target achievement and above.
Prerequisite knowledge & experience
- Previous Leadership or equivalent experience (at least 2 years)
- Some claims experience (at least 2 years)
- Proven ability in leading and motivating people
- Demonstrated ability in managing critical stakeholder relationships
- Ability to effectively analyse and resolve problems
- A core focus on customer outcomes and relations
- Ability for attention to detail
- Ability to innovate and be creative in developing processes and procedures
- Ability to effectively manage conflict and negotiate where required
Personal Attributes
- Demonstrated capacity for self-management and collaborative decision-making when required
- Effectiveness in ensuring management decisions are carried through and monitored effectively
- Ability to positively accept and promote change
- Ability to manage time effectively, prioritise tasks, work under pressure and meet critical deadlines
- High level written and oral communications skills
- Demonstrate a high level of maturity
- Consistent adherence and demonstration of the Company values
Education
- Grade 12 or SAQA Accredited Equivalent (essential)
Experience
- 2 years working experience in a similar role.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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