• Manages department to ensure maximum sales and promotions. Ensure compliance to standards, regulations and sets plans to achieve targets/deadlines.
• Matric Grade 12
• Minimum of 2 years in a supervisory position
• Previous experience in the Wine/Liquor department or experience in managing a department.

Competencies

• Leading Teams
• Customer Service
• Product Preparations
• Merchandising
• Administration
• Hygiene and Housekeeping
• Sales and profitability

Merchandising Management

• Executes plano guide 100%
• Rotates stock as per policy/SOP on sales floor and back up area
• Follows standards set down for promotional space
• Follows promotions communications’
• Ensures back up area standards maintained at all times – all stock represented on floor
• Ensure department follows H&S standards and processes as per SOP.
• Understand customer needs and communicate these to demand planning
• Systems Management
• Identifies, counts, and records out of stocks & over stocks
• Actions all administrative functions
• Customer Services Management
• Handles customer complaints and special customer requests
• Advises customers on products
• People Management & Development
• Evaluates the performance of direct reports against agreed objectives and standards
• Identifies training needs
• Finance & Administration
• Ensures that all equipment is properly maintained in effective working order
• Ensures that general maintenance standards are met
• Follows up and controls departmental expenses
• Monitors results and investigates deviations to budget.
• Monitors waste, and ensures procedures are adhered to