Job title : Team Lead – Polokwane
Job Location : Limpopo, Polokwane
Deadline : October 17, 2024
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Key Performance Areas
To ensure effective and efficient human resource management
- Effective and efficient supervision of sub-ordinates.
- Ensure that units are capacitated appropriately.
- Attend quarterly site visits of all Community service centres.
- Identity and ensure sufficient training and development of the teams.
- Ensure that good employee`s relations are maintained.
- Provide on-going support and coaching for employees.
- Ensure that all employees have entered signed performance contract agreements.
- Conduct employee review assessments.
To ensure implementation of continuous improvements initiatives to enhance service delivery
- Research, analyse and evaluate new service delivery methods procedures and techniques.
- Ensure the application of rules and procedures to ensure high level of activity.
- Ensure the daily targets are accomplished.
- Ensure that work related problems are resolved expediently.
To provide report on the performance of the team
- Monitor and manage performance of the Community Service centres within region.
- Prepare weekly and monthly reports to management.
- Set operational goals and targets for the team.
To ensure adherence to corporate governance within the team
- Ensure consistent application of policies and procedures within the team.
- Ensure that the usage and allocation of resources within the section is in line with the PFMA.
To promote good working relations with stake holders.
- To engage regularly with external and internal stakeholders.
- Take overall accountability for the Community service centres in the province.
- To foster and enhance liaison between CSC office, supervisor and Team Lead, as well as to facilitate the relations and interaction between Originations Manager and the CSC office.
Qualifications and Experience
- NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
- Relevant 5 years’ relevant experience of which 2 years has been on a supervisory level.
Technical and behavioral competencies required
- Computer literacy.
- Stress management.
- Perseverance.
- Professionalism.
- Honesty and integrity
- Assertiveness.
- Results orientation.
- Communication skills (verbal and non-verbal)
- Interpersonal and listening skills.
- Customer service orientation.
- Decision making.
- Problem-solving skills.
- Analytical thinking.
- Emotional intelligence.
- Report writing skills.
- Organisational resilience
- Communication
- Team resilience
- Network and alliances
- Personal Mastery
- Judgement and decision making
- Emotional wisdom
- Ethics and governance
- Customer orientation and customer focus
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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