Requirements

PRINCIPAL DUTIES & RESPONSIBILITIES

• Maintain a consistently low level of bad debt
• Achieve and maintain KPI targets for collections, bad debt, DSO, and query resolution against the budget
• Establish close communication with business units, internal and external clients, with a focus on timely collections and query resolution
• Regularly meet with business partners and coordinate control functions
• Implement collection strategies across the national market
• Identify and build relationships with key client contacts to ensure timely recovery
• Proactively review and follow up on outstanding debts
• Provide debtor analysis for key clients and client portfolios
• Assist Account Managers with reconciliations and other ad hoc debtor analysis, particularly regarding debtors reconciliations
• Offer accurate advice on debt management, queries, VAT issues, etc.
• Contribute to the analysis of ledger accounts and billing history
• Collaborate with billing department to resolve credit control queries promptly
• Participate in internal reviews of policies and knowledge capture of market information from file inception to recovery
• Ensure all relevant details are included in the “collection package” provided to the market for collections
• Analyze market breakdown and calculate accurate proportions due from the client base
• Assist with planning for future developments and identify new opportunities where the credit control function can support the company’s business objectives

SKILLS and COMPETENCIES

• Excellent understanding of Accounts Receivable, Sales and Operations procedures
• Must be self-motivated and able to work independently
• Attention to detail is crucial
• Ability to maintain a high level of accuracy
• Strong critical thinking skills
• Customer-focused and motivated to resolve complex issues
• Results-driven, organized, and proficient at multitasking
• Demonstrated experience in collecting past due accounts
• Ability to prioritize, meet deadlines, and manage time effectively
• Excellent written and verbal communication skills for interaction at all levels
• Confident, skilled in negotiation, and proficient in collections
• High degree of ethics and integrity, maintaining independent relationships at all times

QUALIFICATIONS and  EXPERIENCE

• Minimum of 3 years in a credit control experience as well as 2 years exposure in reconciliations
• Experience & exposure in a Service or FMCG environment (Banking Sector, Retail Sector ) is essential as it is key accounts and on an open item system
• Previous exposure to OnGuard/CreditNext and NAV/Business Central
• Proven working knowledge of accounting system (Credit Management 1,2,3)
• Strong computer skills in Microsoft Office applications (i.e., Word, Excel -Advance, etc.)