Agent: Client Care needed at Capitec Bank

Gauteng, Johannesburg Customer Service Full Time

Save 4 weeks ago

Job title : Agent: Client Care

Job Location : Gauteng, Johannesburg

Deadline : October 24, 2024

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Purpose Statement

  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Experience

Minimum:

  • 1 – 2 years inbound contact centre
  • Customer service experience

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • n/a

Knowledge

Minimum:

  • Call centre processes and procedures
  • Customer care and service protocol

Skills

  • Communications Skills
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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