3 weeks ago
Job title : Regional Operations Manager: Mid-Corp
Job Location : KwaZulu-Natal,
Deadline : October 30, 2024
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Job Purpose
- To manage multiple centralised and decentralised teams by ensuring business results are achieved in order to achieve Nedbank’s strategic objectives.
Job Responsibilities
- Ensure alignment of team/departmental targets to cluster targets.
- Enable performance against budgeted targets by evaluating and assessing existing performance against desired outcomes
- Drive process management, service delivery and continuous improvement of service, processes and procedures through compliance and conformance to frameworks, standards and policies.
- Initiate and implement project improvements by enhancing service delivery, reducing costs and creating efficiencies across end-to-end processes.
- Evaluate and analyse performance against Key Performance Indicators and provide insight on performance indicators to relevant stakeholders
- Align and adapt business processes to deliver best practice customer experiences through consulting and collaboration with business stakeholders.
- Manage relationships with clients, service providers and internal stakeholders
- Collaborate with business partners by sharing expert knowledge and information though participation in relevant internal and external forums.
- Provide strategic direction to relevant teams
- Communicate relevant business information
- Implement and drive delivery of initiatives
- Identify and mitigate risks within business unit
- Implementing and ensuring compliance with business risk management framework.
- Implement internal procedures, processes and standards
- Drive operational excellence across all teams through optimising resource utilisation and continuous improvement in processes and procedures.
- Collaborate with team memeber and staff to leverage team strengths
- Improve departmental results
- Optimise efficiency and embed correct values
- Nedbank’s vision, values and strategy and are measured on delivery against these.
- Drive to execute own planned development.
- Maintain a capable high performing team.
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
- Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Ensure issues raised in culture survey are addressed and results are improved
- Deliver a world class service through others .
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
Essential Qualifications – NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- Minimum 5 years’ experience in an Operational Servicing, Risk, or Compliance environment
- Minimum 2 years business banking or small business experience
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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