Job title : Service Advisor – Tools and Machinery- Roodepoort
Job Location : Gauteng, Roodepoort
Deadline : November 02, 2024
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About the Position
- We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service. The Company encourages all designated groups to apply.
Technical knowledge of Tools and Machinery would be an advantage.
- Wide range of Power Tools, Welding Machines, compressors.
- Small Machinery i.e. Petrol & Diesel Engines, Generators
Job requirements:
- Consult with Repairs Technicians regarding necessary repairs and possible alternatives
- Use knowledge of products and services to provide information about available parts and service options
- Answer questions about service outcomes, schedule and book appointments
- Provide customers with information and advice on warranty protections and cost savings
- Manage and oversee the Repairs division workflow and schedule
- Call customers to advise them on pick-up times
- Maintain positive customer relationships to ensure repeat business
Desired Skills
- Technical
- Must be able to communicate with customers at all levels.
- Must be detailed orientated
- Must be able to read and write English
- Must be highly motivated and be able to liaise with customers
- Knowledge of mechanical systems
Desired Work Experience
- Proven work experience as a Service Advisor or similar role
- Strong understanding of Repairs and Maintenance of tools and machinery
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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