Job title : New Business Agent
Job Location : Western Cape,
Deadline : November 03, 2024
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Performance
- Achieve agreed upon targets and outcomes as directed by management within schedule
- Reach out to customers through cold calling of pre-qualified leads to promote and sell private label card account; and/or process customer initiated accounts
- Apply solid objection handling techniques to prospective pre-qualified customers
- Conduct outbound calls to obtain relevant missing information from customers for branch applications; and / or resolve Sales related queries escalated from Customer Service
- Capture all relevant information from all application channels accurately and timeously
- Establish, develop and maintain positive business and customer relationships during calls
- Achieve customer satisfaction at all times
- Action customer instructions in an efficient and timeous manner
- Action administrative requirements related to customer account management
Qaulity Assurance
- Ensure quality and accuracy – meet the standard of 95% and above
- Adhere to call scripting
- Open customer accounts by recording account information accurately on the CRM
Administration
- Ensure all leave transactions are captured on ESS
- Ensure all overtime is submitted to Team Manager timeously
Adherence
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures e.g. Absence Management, House Rules, Disciplinary Policy as set out by the business
Ad-hoc
- Contribute to team efforts by accomplishing related target/results as contracted
- Action any other instruction by Management from time to time
Requirements
Experience
- Minimum 1 year sales experience within a Call Centre environment
Qaulification
- Grade 12 or NQF Level 4
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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