Job title : Service Desk Officer (M -Band)
Job Location : Gauteng,
Deadline : November 18, 2024
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Minimum Requirements
- Qualifications & Experience: Bachelor’s degree in business, computer information systems, or a related field.
- At least 4 years’ experience in a services desk unit.
- Some experience in a volume driven processing centre environment will be an advantage
- Must have working knowledge of service desk operations to fulfil the respective roles or assist as and when required
Primary Duties
- Customer query handling
- Issue resolution
- Change request processing
- Follows and complies with defined processes for the environment
- Identifies and escalates requests and exceptions where necessary
- Communicate policies to the client with regards to support
- Allocates all logged service requests to the correct support group/person.
Knowledge
- Good organizationalskills
- Integrity & Honesty
- Interpersonal skills
- Computer Literate (Outlook, Internet, MS Office – Word, Excel, PowerPoint)
How to Apply for this Offer
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