Job title : Customer Supply Chain Lead
Job Location : Gauteng, Johannesburg
Deadline : November 18, 2024
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A day in the life of a Customer Solutions Analyst Lead:
- To ensure that all exceptions are resolved within agreed SLAs through Resolution Cockpit and ensure that all escalations are addressed in a timely manner as per agreed SLA. (for Market and Remote team).
- Ensure that all resource planning is done daily to ensure maximum execution in the CSA team. (for Market and Remote team).
- Recruit, train, develop and motivate the CSA team to ensure succession plans are in place. Ensure that all processes and standards are adhered to and ensure adherence to GLOBE best practice.
- Ensure that all KPI’s are identified and executed by CSA’s and all reviews are in adherence to NCE practices.
- Always ensure the highest standard of customer service (for Market and Remote team).
- Enable the business to achieve growth objectives through consistent and efficient operations (for Market and Remote team).
- Attend Sales DOR daily and ensure full visibility of the operations team and open order status for the entire ESAR Market. Run and drive the closure of month-end numbers and responsible for the co-ordination of final sales landings every month, quarter and year-end.
- Co-ordinate and collaborate with CBM’s, CFSC, Sales Director, Supply Chain Director, BEO’s, Supply Chain teams and finance team in connection with month-end closure and ensuring the execution of the best estimate landing monthly.
- Centre contact point of execution of month-end sales of the business to the operations team.
- Ensuring full execution of all CSA functionality’s including Billing, CRR, drivers, pricing, ex-factory, order fulfilment, master data, etc. in the O2C CoC functionality (for Market and Remote team).
What will make you successful?
- University Degree/ Diploma required
- 5 years or more experience in leading teams in at least two of the following areas:
- Customer Service/ or Call Centre.
- Customer Facing Supply Chain
- Demand & Supply Planning
- Distribution/ Materials Handling
- Sales and/ or Marketing
- Transportation
- Project management experience to implementation of major project(s) or change program(s)
- Senior stakeholder management experience to CEO level
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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