Summary

• The successful candidate will need to provide excellent customer (Wholesale) service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales and tracking orders with the aim of developing new and maintaining good relationships with agents, wholesale and retail customers.

Customer Communication

• Customer Queries (Inbox and Telephonic)
• Clear communication with customers on late deliveries, stock availability and short shipments
• Upselling based on ATS if we do not have stock of a particular style
• Assist Visual Merchandiser with queries, stock transfers etc.

Order Management & Processing

• Forward Sales Order Entries – accurate and within the given deadline
• Update sales orders with confirmed delivery dates
• Ensure VAS details are correct, up to date at DSV and executed in full
• VAS ticket ordering – well in advance
• Returns based online manager approval – executed and followed through till credit passed
• Agent and House account report monthly on Open Orders vs Purchase orders
• Customer purchase order details on relevant sales orders

Reports

• Returns Report
• AR Report – CS execution based on Finance comments
• Daily tracking of Invoice + Integrated Order to DSV vs Monthly target
• Monthly open sales order report to all agents

Returns

• Process Returns and pass credits within SLA