Job Description

• Customer Service Delivery Executive, is an individual that will manage a selection of manufacturer client relationships across South African clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship with key client stakeholders, and be comfortable in presenting data to key client stakeholders. 

Responsibilities 

• Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects. 
• To build a strong partnership with clients and seek to make an impact by creating & delivering pertinent analytical insights & presentations 
• Client Management: undertake analysis for RMS data and handle clients’ queries. 
• Technical: acquire knowledge of both RMS solutions by attending requisite trainings 
• Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc 
• Delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company’s quality standards 
• Accountable for work conducted for nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness 

Qualifications

• You’ve dabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You know what’s happening and you’re ready to influence what’s next. 
• 1-3 years’ experience in FMCG / Service / Retail industry 
• Experience in working in an analytical capacity 
• Strong numerical confidence and ability to translate numbers into clear insights and recommendations 
• A team player, capable of working in a team environment and sharing responsibilities with other team members 
• Effective communication skills 
• Strong Client Focus and Proactiveness 
• Strong command on Microsoft Excel and Power Point 
• Working knowledge of research techniques and methodologies