Job title : Client Experience Manager
Job Location : Gauteng, Johannesburg
Deadline : November 24, 2024
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Job Description
- To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction
- Support Execution and relationships between other CX teams and other Business Resources, Docus on Enhancing Existing Customer Journeys: KYC, Fraud, Service and Secure Chat
- Demonstrate innovation by applying continuous improvement of best practices, fine-tuning systems and optimising resources, leading to reduced costs and increased performance
- Develop, encourage and nurture collaborative relationships within business and/or across the FRG
- Actively coach team through providing advice about subject matter, solutions, principles and processes, and personal progression with the aim to improve performance.
- Deliver change initiatives, either identified internally or externally, from good practice to support opportunities to improve customer experience
- Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience
Education and Experience
- Relevant Qualification (Degree or Diploma)
- 3-5 years’ experience as a specialist in Client Experience.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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