ATM Monitoring Officer needed at SBV Services Ltd.

Description

Daily monitoring of all ATM’s

• Continuously monitor the performance of various bank ATMs and escalate all faults or issues promptly.
• Log calls with vendors for problematic ATM’s and managing escalation until problem is timeously resolved.
• Provide regular updates on ATM availability and restoration progress to centres regularly.

Daily troubleshooting and guaranteeing ATMs availability.

• Analyse data obtained from reports to identify ATM faults and forward an alert to the appropriate centres.
• Follow up that all faults have been allocated to a team and have been resolved.
• Monitor fault resolution and problem resolutions updates.
• Identify and communicate potential issues and faults in cash machines and alerts for resolutions.

Support the ISO9001:2015 Quality Management System

• Subscribe and align to SBV Services’ ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBV’s ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Requirements

Minimum Requirements: Work Experience

• Two years’ experience in ATM operations environment.
• A solid understanding of ATM technology and operations.

Minimum Requirements: Education and Training

• Grade 12
• MS Excel Intermediate
• MS Word Basic
• PowerPoint Basic