Control Room Operator – Grade A needed at Fidelity Services Group

Minimum Requirements…

• Grade 12 / Matric
• Grade A/B/ PSIRA registered and accredited
• Computer Literacy in MS Office, CCTV, etc
• Must be able to work under pressure and for extended hours as and when required
• Strong ability to work shifts
• Work independently and within a team.
• A minimum of two years’ experience in the Security Industry Control room or Call Centre
• Fluent in English
• No criminal record or any Pending Cases
• Must be reliable and trustworthy
• Firearm Competency with Business Purposes
• Driver’s license with no endorsements
• At least 3 contactable references

Job Specification…

Key Performance Areas: (not totally inclusive)

• Managing of the control room personnel in all aspects of the control room
• Updating the incident register on a daily basis
• Able to exercise and maintain discipline
• Key Control

Core competencies:

• Customer focus
• Administration skills
• Organizational skills
• Communication skills
• Honesty
• Reliability
• Problem solving skills