Job Description
Overview

• The TPM2 is responsible for the end-to-end delivery of medium to large sized, medium to high complexity projects which including technical support

Responsibilities

• Technical Outputs: 
• Operationalize (Pre-Go Live, Go Live and Post Go Live)”
• Responsible for execution and communication of Deployment Plan (Pre-Go live, Go Live and Post Go live tasks).
• Responsible for arranging training for production teams to allow them to support the product / project after go-live.
• Responsible for arranging training for operators to allow them to use the product after go-live.
• Responsible for engaging and communicating with external stakeholders.
• Responsible for ensuring resourcing availability for go live monitoring and troubleshooting.
• Process Improvement
• Continuously evaluates processes. Assists with the implementation, documentation and communication of processes improvement initiatives.
• Initiation and Planning
• Accountable for end-to-end project planning and a Project Management Plan – including plans for Scope, Communication, Risk & Issues, Cost and Stakeholder Management.
• Responsible for the Charter and defining and agreeing the high-level scope, milestones and initial risks early in the project.
• Responsible for defining the Project Benefits, Measurements and Critical Success Factors in the Charter.
• Responsible for defining roles and responsibilities for the project team and stakeholders (RACI) in the Charter.
• Responsible for setting up the Project Governance and Systems to effectively manage the project.
• Accountable for creating, implementing and maintaining the Project Schedule and obtaining approval from relevant stakeholders.
• Coaching and Mentoring
• Formally mentor and coach other Technical/Project Manager’s or Project Coordinators
• Provides timely feedback and guidance to help others strengthen specific knowledge/skills areas needed to accomplish task or solve a problem
• Strategic Planning
• Responsible for working with Business Units to define and prioritize roadmaps.
• Responsible for assisting Business Units with Roadmaps as required.
• Responsible for impact assessing and prioritizing roadmap changes in collaboration with Business Units.
• Responsible for keeping roadmaps up to date after changes and communicating as appropriate.
• Responsible for ensuring that Project Objectives and Critical Success Factors are aligned to Business Unit Strategies.
• Environment Maintenance
• Handle environment reprovisions and take full responsibility for Environment Maintenance and configuration (if applicable).
• Environment troubleshooting/analysis.
• Conducting installations (Games, Playcheck and back office).
• Project Closure
• Accountable for measuring the delivery of project objectives and benefits, including Critical SuccessFactors as defined in the Charter.
• Responsible for facilitating Lessons Learned sessions and collating all the feedback.
• Responsible for prioritizing improvements from Lessons Learned and ensuring action owners areas signed and informed.
• Responsible for driving improvements by following up with action owners from the Lessons Learned.
• Accountable for following the appropriate process for closing the project.
• Accountable for communicating project closure to all stakeholders.
• Behavioral outputs:
• Adaptably Resilient
• Decision-making Quality
• Collaborative Relationships
• Drives Results
• Communicates and influences effectively
• Strategic Mindset
• Develops Talent
• Resourceful and improving

Qualifications

• Excellent Communicator – written and verbal
• MS Office
• MS Project
• High Responsibility/Accountability
• Task Variety Working on several different tasks or projects
• Stress Tolerance Dealing with multiple project deadlines
• Understanding of Business Objectives
• Business Acumen
• Environmental support and troubleshooting (if applicable)
• Out of hours availability (depending on operational requirements)
• Mentorship and/or coaching is an advantage
• Strong Technical Background
• Strong Working knowledge of software development
• Experience in the end-to-end delivery of medium to large sized, medium to high complexity projects. “
• 4 – 5 years Project Management experience with 1-year technical experience OR 4 – 5 years relevant experience in a software or IT environment and 1 year project management experience”
• Understanding of the Software Development Life Cycle (SDLC)
• Sound knowledge of software project management.
• Exposure to multiple PM Methodologies
• Customer service experience
• Good technical understanding of all platform interdependencies for your product