Introduction
MAIN PURPOSE

• To attract and grow our customer base, through a customer facing or supportive role and in doing so increase the market share, turnover and profitability. To provide exceptional customer service by ensuring customer care, a world class shopping experience for our customers, to play a role in minimising risk and increasing profitability in your store.

Job description
KEY OUTCOMES

• Provide exceptional customer service to internal and external customers
• Recruit, select, manage and develop people to meet competence requirements
• Participate in team to ensure achievement of department and store goals
• Manage implementation and integration of new initiatives to achieve project goals
• Participate in general store operational duties
• Supervise and coach staff to meet competence requirements
• Job specific responsibilities as per Job Profile (dependant on position)

KEY COMPETENCIES

• Passion for the Customer – establish lifelong relationships with our customers
• Passion for Retail and Selling
• Living the Brand’: Personal leadership and attitude to work i.e. ‘the difference’   
• Versatile communication skills
• Proven team leadership skills
• Action and results orientated
• Assertive and proactive
• Problem solving and decision making skills
• Computer Literacy skills
• Commercial acumen and numeracy
• Attention to detail
• Creative and innovative and keeps up to date on retail trends

Minimum requirements

• Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageous
• Retail and or Business Management Diploma would be advantages
• 2-5 years role experience as a Foods Department Manager in Retail
• Retail experience highly advantages 
• Team Management would be advantages
• Leadership and Management experience would be advantageous
• Ability to work shifts that meet operational requirements