DUTIES AND RESPONSIBILITIES 

The successful applicant will be part of a team responsible for the AML Administration function for the firm including:

• Opening of new matters on the system – 3E
• Accurate capturing of client information on a database
• Requesting FICA documents from clients and secretaries where required
• Accurately risk classing clients as per the client risk form
• Liaising and following up on requested FICA documents
• Obtaining matter risk verification forms
• Creating deposit invoices where required
• Updating the system daily and creating new client codes
• Attending to all client related queries in respect of FICA
• Attending to all matter related queries
• Attending to all client contact details and client information changes
• Adhering to the FICA rules and the company policies and procedures in relation to any changes made to client information
• Filing of all FICA documents received
• Proactively identifying problems, and advising the AML Team Leader
• Ensuring ongoing client satisfaction and feedback

KNOWLEDGE AND SKILLS 

• Customer handling skills
• Complaint handling skills
• Excellent communication skills (verbal articulation and written abilities)
• Customer focus is essential (this is a services environment)
• The ability to deal with challenging requests and defending unpopular rules and policies is a requirement
• Tact, diplomacy and assertiveness are important requirements
• The ability to co-ordinate various activities
• The ability to work independently, but still within a bigger team structure
• Flexible approach in an ever-changing working environment
• Strong focus on work ethic and attention to detail
• A can-do and problem-solving attitude and willingness to learn other areas
• Experience working in a team and in a pressurised environment.

EDUCATIONAL QUALIFICATIONS 

• Grade 12
• Relevant post matric qualification / FICA qualification or at least 3 years related experience
• A minimum of 3 years’ experience in a professional services environment.
• Proficient in office administration and the relevant computer software packages e.g. Microsoft Word, Outlook and 3E