WHAT YOU WILL DO

• Providing high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for Pyro & Ferrous, through site visits and using Digital and Remote services (i.e. Augmented Reality)
• Specializing to own technology areas to provide expertise support in site operations and technology related incidents and inquiries or problems
• Participating in technical warranty claim or customer complaint handling
• Act as a trainer for internal/external technical trainings, for products
• Expertise support for problem management, technical sales support, R&D and product development
• Support IB (Installed Base) Validation
• CTO (Configure to Order) and ETO (Engineered to Order) quotation development through solution definition and technical research​; inspection report reviews, recommendations and solution as requested​
• Supporting Field Services with Technical information/details
• Supporting the sales process and assisting with the technical information flow and part numbers
• Assisting with developing and influencing and negotiations when required
• Support overall sales funnel development
• Ensure timely progress of sales cases throughout the different phases
• Travelling throughout Africa and globally to support sales activities, problem determination, product training, etc. on a case-by-case basis
• Support sales team and SAM (Site Account Manager) with the best technical solutions for the customer with spare parts and promote modernisation & upgrade
• Load all required info and drawings on SF (Sales Force) opportunities
• Work closely with PL (Product Line) for support, needed information and training
• Support Customer RFQ’s and provide correct part numbers
• Review pricing on spares quotations
• Support expert services and proposals
• Customer site visit and inspections with SAM to support opportunities and build relation & sales pipeline
• Weekly regional sales calls to support OR and sales planning
• Review SF Opportunities 2-3 monthly and update on a regular basis
• Work on upside / back up opportunities to bring them forward into forecast
• Review sales history and identify hi-value repeatable sales opportunities
• Customer site visit planning and support

WHO YOU ARE

• Matric (Grade 12)
• B Tech / BSc / BEng Metallurgical / Process Engineering, with a minimum of 5 year’s field experience in Process Equipment or,
• Must have Sales experience
• Experience of applications in minerals processing
• Must have up to date understanding & knowledge as a technical product specialist
• Understanding and experience of sales and financials
• Familiarity with a broad range of Minerals Processing Equipment
• Familiar with the core processes of the sales process
• Experience in complex relationships
• Advanced verbal and writing skills
• Computer literacy and MS Office Skills are an inherent requirement