Your role and responsibilities

• In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.
• The work model for the role is: Onsite
• You will be mainly accountable for:
• Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s).
• Displays clear understanding of sense of urgency and care in their own area of responsibility.
• Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Works with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Utilizes the local practices to notify the account team about the opportunities.
• Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Utilizes all relevant tools.
• Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.
• Identifies improvement needs and potential solutions for them in the ways of working.
• Troubleshoots equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.
• Prepares all documents and customer reports to be signed by the customer representative.
• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

Qualifications for the role

• B-Tech Degree or Diploma in Electrical Engineering
• 2-3 Years experience in field service work.
• Collaborative and good communication skills.
• Occupational Health and Safety (OHS)
• Regulation and legal compliance
• Technical support and services
• Quality Management
• ABB 800xA and Melody experience
• General Sales Practices