Focus Areas:

Smartsheet Management:

• Develop, maintain, and update Smartsheet worksheets, dashboards, reports, and automations.
• Set up plans in Smartsheet Control Centre to streamline project management.
• Resolve technical Smartsheet issues and support end-users in optimising their workflows.

Project Support:

• Assist project managers in tracking project plans, RAID logs, and outstanding tasks.
• Follow up with technical teams and stakeholders to ensure timely completion of activities.
• Facilitate status meetings, including agenda preparation, note-taking, and action tracking.

Reporting:

• Generate project progress reports, dashboards, and performance updates for stakeholders.
• Ensure accurate and timely updates to PMO governance documents.

Communication:

• Confidently host online meetings, manage discussions, and communicate key updates.
• Collaborate with technical teams to maintain alignment and resolve project issues.
• Act as a point of contact for the PMO, ensuring clear and professional communication across departments.

Process and Innovation:

• Identify process improvements to streamline PMO operations.
• Proactively support the PMO team with ad-hoc tasks, ensuring projects are efficiently delivered.
• Maintain punctual and organized project schedules to support project managers.

Key Performance Indicators (KPIs):

• Timely and accurate updates to Smartsheet project plans, dashboards, and reports.
• Efficient follow-up on outstanding tasks and actions.
• Positive stakeholder feedback on project support and communication.

Required Skills and Experience:

• Minimum of 3 years of experience in a PMO or project administration role.
• Strong knowledge and hands-on experience with Smartsheet, including dashboards, reports, and automation (certification is preferred).
• Excellent organisational and time management skills.
• Confident communicator with experience hosting and supporting online meetings.
• Strong problem-solving skills with the ability to resolve technical Smartsheet challenges.
• Familiarity with project governance, reporting, and task tracking.
• Ability to work with technical teams and stakeholders across various IT functions.