• As a VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience.
• You will be responsible for providing personalized and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue.
• The VIP Account Manager will collaborate with different internal teams across the business.

Responsibilities:

•  Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience;
•  Providing proactive support to VIP players, ensuring their needs are met promptly and effectively;
•  Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions;
•  Responsible for analysing data and internal reporting;
•  Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs;
•  Staying updated with industry information, policies, and regulations in the iGaming sector;
•  Ensuring data security;

Requirements:

• Previous experience as an Account Manager within the iGaming industry;
• Excellent communication and presentation skills;
• Outstanding problem-solving skills with a proactive approach;
• Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities;
• Strong drive to achieve and exceed targets;
• Willingness to work weekends;
• Fluency in English